Establishing and maintaining clearly defined criteria for the evaluation of deliverables is an essential stage in the overall acceptance process for the Service Engagement. The specific criteria must be documented within the deliverables descriptions and agreed with the Client as part of the approval of the Service Governance Plan.

It is the responsibility of the Engagement Manager to issue the review criteria for each deliverable to the relevant reviewers at Capgemini and client organisation. Each reviewer must inspect the review criteria and confirm their understanding of the terms and conditions they will follow when reviewing a deliverable, before any reviews or tests are undertaken.

Typically the review criteria for a deliverable will contain the following terms and conditions:

• what will be reviewed.
• who will conduct the review.
• how the review will be conducted.
• when and where the review will take place.
• how often the deliverable should be reviewed.
• when defects need to be addressed.